⚠️ Important: By submitting a print inquiry and making payment, you agree to these terms in full — including our no-refund policy. Please read carefully before placing your order. If you have questions, email us at marketing@brandwiz.biz before paying.
Contents
1. Print Broker Relationship
BrandWiz operates as a print broker. We place print orders on your behalf through our network of trusted print partners. BrandWiz is not a direct printer or manufacturer. By submitting a print inquiry and paying an invoice, you acknowledge and accept this relationship.
This means that once your order is submitted and payment is received, BrandWiz transmits your order to a third-party print facility. We have no ability to halt, modify, or retrieve an order once it has been sent to production.
2. Order Process
- You submit a print inquiry via our website or by contacting marketing@brandwiz.biz
- Our print team reviews your specifications and sends an itemized invoice within 2 hours (Mon–Sat, 7am–7pm CST)
- You review the invoice, confirm all specs and artwork, and make payment
- Upon payment, your order is submitted to our print partner — at this point the order cannot be modified or cancelled
- You receive a shipping confirmation with tracking information once the order ships
3. Print Quality & Issue Resolution — Please Read Carefully
All sales are final once an order is submitted to print. Because BrandWiz places orders with third-party print facilities immediately upon payment, we are unable to issue refunds once production has begun.
This includes but is not limited to:
- Change of mind after payment has been made
- Errors in customer-submitted artwork, copy, or specifications
- Color variations between digital screen preview and printed output (this is standard and expected in the print industry)
- Quantity changes after order submission
- Delays caused by shipping carriers or events outside BrandWiz's control
It is the customer's sole responsibility to review and approve all artwork, specifications, quantities, and order details before making payment. If you have any doubt, request a digital proof before approving.
If you receive a defective or incorrect order, BrandWiz will work directly with our print partner to evaluate and resolve the issue. To initiate a resolution:
- Contact marketing@brandwiz.biz within 48 hours of delivery
- Provide clear photos of the defect or error as evidence
- Ship the product back to the address provided by BrandWiz upon approval of your claim
Resolution outcomes — including reprints, credits, or replacements — are not guaranteed and are determined on a case-by-case basis in coordination with our print partner. BrandWiz will advocate on your behalf but cannot guarantee any specific outcome.
4. Shipping Policy
Standard Delivery
4–6 business days after invoice is paid and order is submitted to print.
Expedited Shipping
Available upon request. Additional charges quoted during the order process.
Free Shipping
All orders of $60.00 or more ship free. Orders under $60 are subject to standard shipping charges quoted at invoice.
Direct Shipment
Orders ship directly from our print facility to the address you provide. Not from a BrandWiz office.
BrandWiz is not responsible for delays caused by shipping carriers, weather events, incorrect addresses provided by the customer, or other circumstances outside our reasonable control.
5. Artwork & File Requirements
- Customer is responsible for providing print-ready files (PDF, AI, EPS, high-resolution JPG/PNG at 300 DPI minimum)
- Files should include proper bleed (typically 0.125”), crop marks, and be in CMYK color mode where applicable
- BrandWiz will notify you if submitted files do not meet print specifications before submitting your order
- If design services are needed, additional charges apply — we will quote these separately
- BrandWiz is not responsible for print quality issues resulting from low-resolution or improperly formatted customer-supplied artwork
6. Proofing & Approval
Digital proofs are available upon request before final order submission. We strongly encourage requesting a proof for any first-time order or complex design.
Customer approval of a digital proof constitutes acceptance of the design, layout, and specifications as shown. Minor color variations between the digital proof and the final printed product are normal and inherent to the printing process — these are not grounds for a refund or reprint.
If you choose to waive the proofing step, BrandWiz bears no responsibility for any errors in the final printed product.
⚠️ Preflight Fee: If your submitted artwork files are not print-ready (missing bleed, incorrect color mode, low resolution, improper file format, etc.), a $25 preflight and file correction fee will be added to your invoice before the order is submitted to production. You will be notified in advance and must approve this charge before we proceed.
7. Agreement
By submitting a print inquiry form on this website, paying a BrandWiz invoice for print services, or otherwise engaging BrandWiz for print fulfillment, you confirm that you have read, understood, and agreed to these Terms of Service in their entirety — including the no-refund policy and shipping terms.
These terms may be updated from time to time. The version in effect at the time of your order governs that transaction. Current version always available at brandwiz.biz/terms.